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SS NovaTech Returns, Replacement and Warranty Policy

Last updated: 1 September 2026

This policy applies to products purchased through the SS NovaTech website. Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.

Change-of-mind returns

SS NovaTech does not accept returns, exchanges, or refunds where you:

  • change your mind;
  • order the wrong product;
  • find the product cheaper elsewhere;
  • no longer require the product; or
  • decide that the product is unsuitable after purchase.

Please review product descriptions, specifications, compatibility, and system requirements carefully before placing an order.

Defective products

A product may be eligible for repair, replacement, or refund if it is defective, damaged on arrival, unsafe, materially different from its description, or otherwise fails to meet an applicable consumer guarantee.

SS NovaTech may inspect, test, or refer the product to the original equipment manufacturer (“OEM”) or authorised service centre to confirm the reported defect before providing a remedy.

A replacement will only be issued after SS NovaTech approves the claim. The remedy available will depend on the nature of the defect and the customer’s rights under applicable law.

A remedy may be refused where:

  • no defect is identified;
  • the damage resulted from misuse, accidental damage, neglect, unauthorised modification, incorrect installation, or failure to follow instructions;
  • the customer was informed of the defect before purchase; or
  • the claim is not otherwise covered by law or the applicable OEM warranty.

Return and shipping costs

Do not return a product without first obtaining approval and return instructions from SS NovaTech.

For an approved replacement that is not required under the Australian Consumer Law, the customer is responsible for return and replacement shipping costs.

Where a product fails to meet a consumer guarantee, SS NovaTech will meet its obligations concerning reasonable return, collection, and shipping costs as required by the Australian Consumer Law. SS NovaTech may ask the customer to initially arrange return shipping and provide a receipt for reimbursement where legally applicable.

Products should be securely packaged to prevent damage during transit. SS NovaTech is not responsible for damage caused by inadequate packaging.

Hardware warranty

Hardware warranties are provided in accordance with the relevant OEM’s warranty terms, including the applicable warranty period, exclusions, and repair or replacement process.

Customers may be required to provide serial numbers, diagnostic information, photographs, proof of purchase, or other information requested by SS NovaTech or the OEM.

An OEM warranty operates in addition to—and does not replace or limit—any rights available under the Australian Consumer Law. Customers may contact SS NovaTech regarding defective products purchased from us, even where an OEM warranty also applies.

Configuration, installation and education support

Product pricing does not include configuration, installation, data migration, integration, training, education, or other technical support unless expressly stated in the product listing or quotation.

These services are charged separately at SS NovaTech’s applicable rates. Fees may apply even where the associated hardware is covered by an OEM warranty, provided the requested service is not itself required as a remedy under the Australian Consumer Law.

SS NovaTech will advise the customer of applicable charges before commencing paid support services.

Making a claim

To request assistance, contact SS NovaTech and provide:

  • your name and contact details;
  • order number and proof of purchase;
  • product name, model, and serial number;
  • a clear description of the issue; and
  • photographs, video, error messages, or diagnostic information where requested.

Contact: sales@ssnovatech.com.au

Telephone: +61 3 9117 6991

Return address: Support@ssnovatech.com.au

SS NovaTech will provide return instructions after reviewing the request. Products sent without prior approval may be rejected or returned to the customer.